Process Solutions for Lenders

Referrals are your best chance against Bankruptcy and Settlement

Ensure your customers' success with referral to the best agencies (CCA's).  Peregrin's customizable call distribution lets your associates seamlessly pass customers to CCAs who will know it is your customer calling - and why. Your customer will get tailored credit advice for their financial distress, and many will choose to pursue solutions that can save them thousands while also reducing losses for you. Whether they choose self-administration, a simple budget discipline, a debt management plan (DMP), or other, they will have the facts before the resort to debt settlement or bankruptcy. 

Customer Referral Management

Connect your customers with the help they may not know where to get. Because many consumers have limited financial education, they are too easily swayed by debt settlement and bankruptcy ads, or are too afraid to work with their bank when debt troubles occur.  Let us design a referral program for you that connects your customers with great credit counseling agencies, for confidential, secure, and unbiased budget and credit advice. The more your customers know, the better your chances of being paid back.

 

CARD Act Toll-free Number
The 2009 Card Act requires Card issuers to provide a toll-free number on the monthly billing statement where consumers can call for credit counseling information. The legislation regulates what is to be provided and how it is to be provided. Most issuers want to be sure the agencies listed are the best available and still be in compliance with the Act. Peregrin runs the toll-free CARD Act line for major issuers, providing custom agency selections, a suite of reports and full audit capabilities.  Its high quality reflects well on your brand, also. You can't beat the quality, reporting, customization, or the price. 

DMP Processing reduces errors, reduces overhead, with real-time reporting

​Peregrin's automated solutions for transaction logging, reporting, and decisioning are reliable, scalable and secure, driving down costs while improving process efficiency.

Portal to Mastercard® RPPS®

Peregrin provides creditors with a simple, easy access to the RPPS® network for DMP's. Our platform enables transactions with high-volume CCAs to go faster, with less cost and more flexibility than building and running an interface internally. Plus, the interface platform powers reporting and management tools to enhance DMP and CCA management.

 
Automated Processing

Peregrin's automated processing enables you to easily migrate from your current mail, fax or EDI processes to a web-based platform for transaction logging, reporting, document storage, and digital decisioning responses to CCA's.   The platform provides full accountability, online accessible archiving, and transaction histories whenever needed.

Portfolio Support reduces agency calls and improves customer experience, reducing cost and improving liquidation

​No need to staff up for agency support. Peregrin solutions drive portfolio performance while reducing support needs, keeping your costs low. Peregrin leverages our industry reach for the most comprehensive and current agency database, offering access to all agencies regardless of association affiliation, size, or non-profit

FastStatus

Traditional balance verification can take 2-3 days to turn around. Plus, everything else your customer needs from the agency requires a phone call to you - more cost to you or less service to your customer. Peregrin improves experience and performance by delivering full account status and balance information, every day, on every active account, for each agency in a secure, downloadable portfolio status report. Your customers get fresh, accurate information. You save time and money with fewer agency calls, and you likely also get better liquidation

Support Tools
  • Account number matching for portfolio acquisitions

  • Secure File Upload and Messaging for account number and NPI exchanges

  • Support webinars for agency training and announcements

  • Document repository for policy history, forms, and sample statements

  • Productivity reporting, automated fairshare disbursements, process monitoring

  • The industry's broadest and fastest electronic communication platform

  • and much more...

Due Diligence and Agency Management that makes managing dozens of agencies simple and fast

The Peregrin|Link secure website portal is visited regularly, if not daily,  by all active credit counseling agencies. Our customers leverage this reach to conduct surveys and exchange secure communications with CCAs. They can even acquire documentation and attestations from agencies for due diligence or just data gathering.

 

Peregrin also provides a robust and secure electronic document communications platform for broadcasting policy changes, file transfers, and reference material to agencies to help improve service to cardholders.

Please reload

© 2020 Peregrin Services Corp.